Our Story
We created ReferWellSM in 2015 because, quite simply, we were fed up seeing all the issues caused by ineffective care transitions. Every year, 24 million care transitions are missed, causing poor patient outcomes and $150 billion in unnecessary spend. We figured — as providers on the front lines — this was a problem we could help solve.
ReferWell was created for doctors, by doctors and was designed to integrate directly into the provider’s workflow, reducing administrative burden and improving patient outcomes. While our clients today are primarily health plans and networks, our users are providers and their administrators. We know that health care technology only works if it is adopted by physicians and their staff, so we designed ReferWell with the physician workflow in mind.
Our software makes it easy to schedule appointments, including referrals, at the point of care. We work directly with providers to share clinical data and ensure they close the loop, regardless of the EMR they use. We help clients:
- Increase revenue by improving network adequacy and utilization;
- Reduce total cost of care and improves outcomes by ensuring that care transitions are directed to lowest-cost, highest-quality providers; and
- Gain real-time visibility into network patterns, physician behaviors and patient outcomes.
Our Values
Interoperability is a requirement — not a choice.
Any health care technology focused on efficient care transitions must integrate with all of the many EMRs on the market. Sharing clinical data and provider schedules seamlessly between systems is a prerequisite, or the care transition is incomplete.
Providers need tools to guide patient decision making.
Studies show that despite the proliferation of consumer health tools, patients look to their doctors for guidance on care decisions more than 90% of the time. This includes decisions on care transitions such as who is the right specialist.
Partnerships create the best health outcomes.
We focus on what we do best: driving efficient care transitions through the last mile. We combine our expertise with the best of other health care companies to deliver the best outcomes for patients and clients alike.
Health care will always have a human component.
We support our technology with a hands-on Operations team to ensure that providers, and in turn their patients, receive a personalized experience.
The best decisions are made with data.
Too often, health care professionals lack visibility into what is happening within or across their network. We provide real-time data to guide decision making at the provider, facility, network and health plan level.
Patients are people.
We believe that every successful care transition can empower early disease detection, reduced complications and hospital visits and a better quality of life for patients. We hope that translates to more time spent with friends and loved ones.